Testimonials
Discover what our satisfied clients have to say about their experiences with Sterling Grace Technologies. Read through their testimonials and learn why they trust us for top-notch technology solutions.
Don Anderson Haulage
“…SGT’s proficiency has allowed me to be minimally involved in day-to-day IT matters with this new office. They have saved me and my local team from having to make a four-hour trip on more than one occasion, including during critical situations…”
Andy Jarret
Manager, Business Intelligence & Analytics
Don Anderson Haulage
“We began working with Sterling Grace Technologies as a regional technology partner in October 2022. When we acquired a new subsidiary, SGT’s swift and seamless assistance in relocating the subsidiary’s technology to a new office was nothing short of impressive. Despite complications including an incomplete office build at the new location (paint still drying and electrical wiring not fully completed yet), as well as a major server hard-drive failure during the move, SGT’s dedicated team worked tirelessly to ensure minimal disruption, with issues almost entirely resolved outside of business hours. SGT’s proficiency has allowed me to be minimally involved in day-to-day IT matters with this new office. They have saved me and my local team from having to make a four-hour trip on more than one occasion, including during critical situations. I wholeheartedly recommend SGT for any organization seeking top-tier IT solutions backed by an exceptional team.”
Andy Jarret
Manager, Business Intelligence & Analytics
Engagement Summary
- We acquired a new subsidiary and Sterling Grace was instrumental in assisting with moving all of their technology to a new location on short notice.
- Multiple complications including a major hard-drive failure occurred with the server during the move, but SGT put in long hours and the majority of the issues were resolved over the weekend with staff being unaffected.
- The new site had an unusual setup due to their location (behind two routers, no direct connection to the internet making port-forwarding and static IP unfeasible), making the subsidiary's VPN for remote access unusable. SGT provided an alternative solution and migrated the users to the new platform quickly and inexpensively
- SGT also installed a mobile signal amplification system, bringing cell service inside the building from H+ (extremely slow and unreliable, staff had to go outside or stand by windows to not drop calls) up to LTE 4+ bars throughout the 5000 square foot office
- SGT assisted with troubleshooting a major networking outage at our Brockville office and helped rule out all of our internal hardware and trace the issue to a specific routing problem with the local ISP
Customer Spotlight
Don Anderson Haulage prides itself on providing exceptional service in multiple resources sectors. Our in-house project management team, in collaboration with the countless talented logistics managers, provide seamless journeys from Point A to Point B. With specialists in Energy, Oil and Gas, Chemical, Infrastructure, and Mining, Don Anderson Haulage delivers an unmatched heavy haul experience.
We serve all resource sectors including but not limited to: Energy, Oil & Gas, Chemical, Infrastructure, Mining.
Ingredion
“Josh (owner of Sterling Grace Tech) is an extremely well organized and effective IT professional. His comprehensive knowledge and experience with multiple platforms, frameworks, server, and database development, make him an invaluable asset to anyone needing this expertise.”
Lucas Billett, P.Eng
Sr. Engineer
Engagement Summary
- Started as a software engineering engagement
- Helped them build integration between multiple internal systems and their Mediawiki software. They were then able to build multiple useful management and operator dashboards in their Wiki. Integrations included:
- Lab Information Management System
- SAP Enterprise Resource Planning Software
- Wonderware/historian monitoring software for various devices throughout plant
- Added new functionality to their Wiki through custom software extensions, enabling new graphical visualizations
- Built a custom integration platform to allow them to create screen scrapers for legacy web-based software that they rely upon but which has no Application Programming Interface (API), making standard software integration techniques difficult
- Provided expertise and assistance for large IT support projects, including:
- Deployment of large quantities of new laptops to plant staff
- Troubleshooting and repairing issues with a legacy security software for which the vendor has gone out of business
- Onsite network monitoring and support during Systems Administrator vacation time
Customer Spotlight
Ingredion is a leading global ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals.
We turn grains, fruits, vegetables and other plant materials into ingredients that make crackers crunchy, candy sweet, yogurt creamy, lotions and creams silky, plastics biodegradable and tissues softer and stronger. Our innovative ingredient solutions help customers stay on trend with simple ingredients and gluten-free or high-fiber foods that appeal to today's consumers.
Grounded in our values of Care First, Be Preferred, Everyone Belongs, Innovate Boldly and Owner's Mindset, we employ approximately 12,000 employees around the world. Our customers operate in more than 120 countries and represent 60 diverse sectors, including food, beverage, paper and corrugating, brewing and other industries.
- 50 Plants Worldwide, primary relationship with Cardinal, ON location
- ~200 employees in Cardinal
- VMWare, Windows Server, Ubuntu, CentOS
Yates Sprinklers
“…They take ownership of our issues, and go over and above in trying to help us fully understand what’s happening, even when the issue is with a third party vendor…”
Charlie Cameron
Office Support
Yates Sprinklers
“Josh’s team are integral to our technology strategy. They are always quick to respond and begin working towards a solution. Their help goes beyond simple support as they lend us their expertise and assist with strategy whenever possible. They take ownership of our issues, and go over and above in trying to help us fully understand what’s happening, even when the issue is with a third party vendor. It’s refreshing to have a partner that prioritizes finding solutions instead of just pointing fingers.”
Charlie Cameron
Office Support
Engagement Summary
- Started with the replacement of an aging server. Presented them with multiple options and helped them find a refurbished server that fit their budget, with expansion potential. Over the years has helped them periodically upgrade their server with a new processor, extra memory and storage.
- Original plan was up to 6 hours per month, but as they grew they converted into a Deluxe plan where they would pay one predictable fee and not worry about being billed for every call. This also covered they antivirus and made it possible to remotely support them.
- Over the years SGT became more integrated into their operations, helping support them and manage multiple systems including legacy customer relationship management (CRM) and scheduling software, Quickbooks desktop version, WooCommerce online shopping cart, another web based CRM for a different business division.
- SGT leveraged development and integration expertise to build a new eCommerce website, as well as enable multiple pieces of software to communicate with each other. The collaboration resulted in the automation of tasks such as:
- eCommerce cart receipt import into quickbooks
- Automatically importing Requests for Quotes from website into their CRM software
- Building sales and onboarding documents
- Reporting used to reconcile eCommerce orders against CRM subscription records
- SGT helps Yates evaluate new software, has built custom software to help streamline existing processes, and acts as a liason with their vendors
Customer Spotlight
Our company is a collective of amazing people striving to provide you with an outstanding experience. At Yates Sprinklers, we install and service the best available in-ground, custom lawn and garden sprinkler systems. We pride ourselves on our friendly, trustworthy, and competent technicians, and consistently exceeding our customers’ expectations. We commit to “like we had never been there” installations and service so that you, our clients, will truly believe that dealing with Yates is the best thing you’ve done for your yard.
We provide peace of mind for your landscape investment… because you’ve got better things to do than water your lawn.
- 8 office workers, several installation and maintenance teams, ~25 seasonal employees
- Single office based in Manotick, ON
- VMWare Hypervisor server with multiple Virtual Machines, Ubiquiti Unifi Wifi, Mix of desktop and cloud based software solutions
St. Lawrence Academy
“…Their patience in our many requests and questions has always been what we most appreciate. They are knowledgeable, accommodating, quick-to-respond and display an understanding of our needs and abilities…”
Lynda Joanisse
Head of School/Director
St. Lawrence Academy
“We have worked with Sterling Grace for more than 3 years. Their patience in our many requests and questions has always been what we most appreciate. They are knowledgeable, accommodating, quick-to-respond and display an understanding of our needs and abilities. It has been a pleasure to work with them – we feel prepared and supported every school year. Thank you Sterling Grace!”
Lynda Joanisse
Head of School/Director
Engagement Summary
- When the parent volunteer that supported our IT moved on, they recommended SGT to take over due to their expertise and flexibility
- Moved into the Deluxe plan after several years of being on a T&M retainer as we were convinced of the value. Support calls are now unmetered and we get a single monthly invoice of a set amount
- Helps us maintain our network, security, keeps our computers updated
- Helps us leverage donated technology to keep our IT budget down. Combined the best parts (storage/memory) from a number of donated laptops to build the best possible machines for our staff
- Set up a new wifi system throughout our school to allow us to have reliable wireless connections from anywhere in the building
- Works with vendors like Cogeco to make sure we quickly get back online when we have outages or hardware issues eg. modem failures
- Helped us get our student Chromebooks working with an old printer that didn’t support regular Chromebook printing out of the box
- Setup a proxy and traffic monitoring to block access to inappropriate and unsafe content, keeping our kids safe online
Customer Spotlight
Our Mission is to inspire learning and to develop the intellectual, creative, spiritual and physical potential of every child. We seek to shape each child into caring, accepting, and respectful young people who will become responsible, global citizens and the leaders of tomorrow.
KBD Transportation
“…Their collaborative approach and creative solutions not only decreased our team’s workload but by using the software’s factual data to historically analyze service offerings and create quotes, we were able to improve profitability…”
Pam Mullin
KBD Transportation
“We have partnered with SGT for 6 years, using their services for both technical support and also software development. On the technical support front, their rapid response time and expertise have alleviated in-house IT concerns. They are easy to reach out to and committed to finding quick and effective solutions. SGT also helped us to build an in-house analytics software package. Their collaborative approach and creative solutions not only decreased our team’s workload but by using the software’s factual data to historically analyze service offerings and create quotes, we were able to improve profitability. I would recommend their services to any business looking for a strategic IT partner.”
Pam Mullin
Engagement Summary
- Started with the replacement of an aging server. Presented them with multiple options and helped them find a refurbished server that fit their budget, with expansion potential. Over the years has helped them periodically upgrade their server with a new processor, extra memory and storage
- Original plan was up to 6 hours per month, but as they grew they converted into a Deluxe plan where they would pay one predictable fee and not worry about being billed for every call. This also covered they antivirus and made it possible to remotely support them and monitor their machines for critical issues and system updates
- Over the years SGT became more integrated into their operations, helping support them and develop a software analytics package that was instrumental in increasing profitability and managing driver payroll
Customer Spotlight
KBD specializes primarily in short-to-medium cross-border freight movements throughout Ontario, Quebec, and the eastern and central United States. Our mission is to provide quality service in a safe, timely, and reliable manner. Thanks to our excellent team of good people, we think you’ll find your interactions with KBD to be friendly, adaptive, and dependable.
- Single office based in Brockville, ON
- ~15 Office Workers, ~50 drivers
- Servers, Laptops, Workstations, VMWare, Ubuntu Server, Microsoft 365, Wilson Amplifiers